LION CAMP HEALTH & SAFETY PROTOCOLS
Herewith the Health & Safety Protocols for Lion Camp, Zambia, developed and customized to be property specific according to guidelines from the Zambian Department of Health, Zambia Tourism, Luangwa Safari Association as well Mantis.
LION CAMP has always maintained a detailed approach to very high standards of hygiene and cleanliness, which includes the wellbeing of both our guests and staff. Adding workable COVID-19 protocols to our current standards will be managed by our onsite General Manager to ensure a safe and healthy environment for our visiting guests as well as on site staff.
The Ministry of Health, Zambia has requested a point of contact for each accommodation supplier. Lion Camp point of contact is VICKY NEL General Manager – email@example.com OR DOTTIE MULENGA Reservations firstname.lastname@example.org. Our contact number (whatsapp only) +260 96 515 6181
TRANSFERS TO/FROM MFUWE AIRPORT
ALL the normal protocols arriving at any of the Zambian airports will be maintained. Guests will on arrival at the Mfuwe airport processed through standard airport Health & Safety checks and temperature measurements.
Guests are allocated a specific guide to handle all activities and transportation requirements throughout their stay at Lion Camp. The guide will collect his guests from the airport, for their transfer to Lion Camp. The guide will be responsible for the wellbeing of his guests and will ensure that the transfer vehicle is clean and sanitized for the transfer.
Guest luggage will be handled by the allocated guide upon their arrival at Mfuwe Airport. luggage will be sanitized before loading it into the transfer vehicle.
ARRIVAL AT THE LODGE AND CHECK IN
A waterpoint with sanitizing hand soap is located at the lodge entrance, another in the lodge’s main area. Guests will also be handed a sterilized hand towel by a staff member and receive it back once the guest has completed using it. (Guest’s choice to receive it or not)
Temperature checking will be completed and any guests showing any COVID-19 related symptoms will immediately be isolated to their suite and symptoms reported to our medical practitioner in Mfuwe.
A specific housekeeper is allocated to each suite. This staff member (with gloves specifically donned for the task) will remove guest’s luggage from the transfer vehicle and deliver the luggage to the entrance of the specific guest’s suite.
After the welcome and introduction, the guests will be escorted to their individual suite. Escorting staff members WILL NOT enter the suite which has been deep cleaned and sanitized for the check in. The check in form, indemnity form and suite keys will be in the suites. Lion Camp offers a very safe environment and guests do not need to lock their suites if they prefer not handling keys.
GUEST SUITES & ACCOMMODATION
The allocated housekeeper will ensure that the suite is effectively cleaned and sanitized before guests check in. NO staff contact with guests in their suites.
Daily servicing of the suites will be completed according to our cleaning and sanitizing standards. The option will be offered to the guests if they prefer their suite not to be serviced daily.
Turndown services have been suspended as part of the Lion Camp COVID-19 protocols.
PUBLIC AREAS AND SPACES
Lion Camp, being an open-air lodge, offers many private seating areas around the main lodge, affording privacy and constant social distancing from others. The required distancing of furniture is maintained. The main lodge areas will be cleaned and sanitized according to protocols by FOH staff on duty.
Pool lounger seating will adhere to the Covid-19 1m social distancing as required.
Guests wishing to make use of the hide must check with the FOH staff on duty that nobody else is in the hide before entering. FOH staff will clean and sanitize this area every time guests leave the area.
The coffee station and bar area will be continuously cleaned and maintained by the barman on duty.
The public toilets will be serviced after every visit.
Our limited gym facilities can be used with prior arrangement to ensure that all equipment is first cleaned and sanitized before use.
DINING @ LION CAMP
Lion Camp does not offer a specific dining room. Tables are setup throughout the main lodge common areas and will always adhere to the social distancing requirements. No communal dining is offered unless for a group traveling together.
All dining furniture will be cleaned and sanitized during setup.
NO buffet meals – breakfast, lunch & dinner will be plated and served by a waiter allocated to specific guest tables.
KITCHEN & SERVICE AREA PROTOCOLS
All stock received in camp will be cleaned and disinfected before storage. Storage rooms and fridges/cold rooms will be cleaned and disinfected weekly before new stock arrives.
Only allocated staff and chefs will be allowed in the kitchen during a shift.
ONLY waiters serving guests to be in the service area.
Game drive tea boxes and snack boxes will be cleaned and sanitized before each activity. Game drive snacks will be packed individually per couple/group.
GAME DRIVES AND ACTIVITIES
All activities will be conducted by the allocated guide and his supporting spotter/scout. The guide will ensure that his vehicle is fully cleaned and sanitized, this includes the seats, seat pockets, arm rests, support bars, handrails and game drive equipment.
No more than 2 couples (4 guests) will be allowed per vehicle, except for groups traveling together. This will ensure the required safety distancing.
Temperature monitoring will be completed BEFORE every activity departure.
Guests to ensure that they always have their masks and waterless hand sanitizers in hand.
Guests will be required to have their own binoculars and other game drive equipment as the guides will not be permitted to share any of their equipment.
Stops and beverage breaks will be executed with care to ensure distancing. Guides will have their own masks and hand sanitizer to use before handling drinks and snacks.
BACK OF HOUSE/WORK SHOPS/STAFF COMPOUND & CANTEEN
Several hand washing stations will be placed around the camp in strategic positions for the staff to wash hands every time they pass these hand sanitizing stations.
Social distancing to be adhered to at all times. The staff canteen is set up to ensure safe social distancing. Staff accommodation does not accommodate more than 2 persons per room.
Temperature testing will be done before every shift commences for every staff member on duty.
Any staff member showing any COVID-19 symptoms will immediately be removed from site and sent home.
Despite these uncertain times, Lion Camp Management & Staff will continue to offer our esteemed guests amazing safari experiences and ensure that we stay alert and resilient in our quest for a healthy and safe environment where our guests will feel cared for at all times.